Dubai Police Redefines Public Accessibility Through Smart Initiative
Dubai Police has launched an ambitious new initiative titled 'On the Go,' aiming to bring essential services directly to the community by extending their reach far beyond traditional police stations. By integrating smart applications, dedicated call centers, and strategic partnerships with petrol stations across the UAE, the force is making it easier for residents to handle tasks like reporting minor traffic accidents or filing lost item claims. This shift toward a more accessible, customer-centric model not only clears up road congestion by allowing drivers to move their vehicles quickly but also significantly reduces the need for time-consuming visits to physical police centers.
The impact of this program has been profound, with officials reporting over Dh367 million in savings over the last three years as the network expanded from a handful of pilot sites to nearly 2,000 service points nationwide. This transformation is part of a broader 'Zero Bureaucracy' effort designed to strip away outdated procedures and simplify interactions for the public. By honoring the collaborative efforts of fuel distribution companies and other private partners, Dubai Police is reinforcing its commitment to a modern, human-focused approach that ensures quality support is available to everyone, anytime and anywhere.