The UAE has officially rolled out "Hisn," a dedicated 24/7 hotline (80044) designed to support individuals struggling with substance abuse. By moving away from a strictly punitive model, this initiative prioritizes a humane, medical-focused approach to recovery. The service ensures that those who reach out—or have family members seek help on their behalf—are granted full legal immunity from prosecution. This creates a secure, judgment-free environment where personal data remains strictly confidential, encouraging people to prioritize their health without fear of legal repercussions or social stigma.

Beyond immediate crisis intervention, the Hisn program connects callers with a network of psychiatrists and addiction specialists who develop personalized rehabilitation plans. The support extends well past detoxification, incorporating psychological counseling, life-skills training, and behavioral therapy to prevent relapse and assist with social reintegration. Furthermore, the service acts as a vital resource for families, offering expert guidance on spotting early warning signs of addiction and protecting youth from online distribution networks. By fostering open communication and professional support, the UAE is working to empower individuals to reclaim their lives while strengthening the overall wellbeing of the community.