As Ramadan approaches, the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has announced its official working hours for the holy month. Customers can access services at various locations, including the main headquarters in Al Jafiliya, Al Manara Centre, Al Twar Centre, and other affiliated centers across Dubai. The operating hours will be from 9 a.m. to 5 p.m. daily, except on Fridays when the hours will be segmented into two intervals: from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. This adjustment ensures comprehensive service availability while accommodating the unique needs of Ramadan.
To provide continuous support, the Customer Happiness Centre at Airport Terminal 3 will offer services 24 hours a day. Additionally, services will be accessible through smart applications and the official website. The Al Aweer Customer Happiness Centre will operate from 7 a.m. to 5 p.m. throughout the week. For inquiries and assistance, customers can contact the Amer Call Centre via the toll-free number 8005111, available 24/7.
The GDRFA’s flexible working hours during Ramadan reflect the UAE’s commitment to balancing work and religious obligations. By maintaining extended hours at key locations and offering digital services, the GDRFA ensures that residents and visitors can efficiently manage their affairs during this period. The announcement also highlights Dubai’s emphasis on customer satisfaction and accessibility, even during significant religious events.
The GDRFA’s decision to maintain these hours aligns with Dubai’s broader strategy to enhance public services while respecting the cultural and religious practices of its diverse population. By providing accessible and efficient services, Dubai continues to demonstrate its ability to balance tradition with modernity and innovation.
In summary, the GDRFA’s working hours during Ramadan are designed to meet the needs of both residents and visitors while respecting the holy month’s unique requirements. The combination of extended hours at key centers and the availability of digital services ensures that all necessary services remain accessible throughout Ramadan.
