Dubai’s Roads and Transport Authority (RTA) has introduced a new integrated system designed to enhance the passenger experience on the Metro and Tram by digitizing and optimizing inspection operations. This system aims to tackle issues such as unauthorized use of the Gold Class cabin by Silver Nol cardholders and the misuse of designated spaces for women. It optimizes the deployment of fare inspectors by identifying high-priority areas that require increased monitoring to detect and curb violations effectively.
The system allows for real-time monitoring of inspectors’ performance and ticket inspection activities, providing live updates and generating analytical reports on operational outcomes. During major events, inspection teams are strategically deployed at high-footfall stations based on multi-source data analysis, which helps predict areas more prone to violations and ensures a faster and more effective response.
Additionally, the system records passenger data to identify repeat offenders and educates them on the importance of adhering to regulations. This has resulted in a 14% monthly increase in inspection rates and improved violation detection, ultimately enhancing passenger compliance with Dubai Metro and Tram regulations.
The system includes a specialized centre dedicated to strengthening inspection oversight and violation monitoring, ensuring optimal resource utilization and real-time tracking of operational activities. Equipped with live monitoring screens, it enables instant oversight of ticket inspectors, ensuring swift responses to violations, particularly those affecting passenger safety and comfort.
The implementation of this system reflects Dubai’s commitment to maintaining a safe and efficient public transportation network. By leveraging technology to streamline inspection operations, the RTA is setting a high standard for public transport systems globally.
The new system is part of a broader effort to improve passenger experience and compliance with regulations, contributing to a smoother and more enjoyable commute for millions of residents and tourists.
Overall, the integration of this digital platform is a significant step forward in enhancing the operational efficiency and passenger satisfaction of Dubai’s Metro and Tram services.
