In an era where efficiency is paramount, the UAE’s Ministry of Human Resources and Emiratisation (Mohre) has become a primary support pillar for the nation's workforce. The Labour Claims and Advisory Centre (80084) processed an impressive 3.4 million calls in the first half of 2026 alone. This surge highlights how both employers and employees are increasingly utilizing this dedicated hotline as their go-to resource for navigating employment contracts, filing complaints, and seeking professional guidance on workplace rights without the need to visit a physical office.

The secret to this high volume of success lies in the ministry's commitment to digital transformation and artificial intelligence. By integrating smart analytics and AI-driven tools, the centre is able to provide rapid, accurate support across 22 different languages, ensuring that the UAE’s diverse international workforce can access assistance comfortably. According to officials, the continuous analysis of customer feedback allows the government to refine its processes, making the service more proactive and aligned with the evolving needs of the labour market.