Sheikh Mohammed bin Rashid Al Maktoum, Vice President of the UAE and Ruler of Dubai, has officially unveiled the results of the sixth cycle of the UAE Government Services Star Rating System. This initiative is designed to assess and elevate the standard of public services by focusing on the actual user experience. In this latest evaluation, 179 service channels spanning 27 different government entities were analyzed, highlighting a concerted effort to push for excellence across the board. Leading the pack was the Fujairah Traffic and Licensing Services Center, which secured the prestigious 7-star classification.

The assessment revealed notable growth across various platforms, including a 5% boost in service center performance, a 4% increase in digital channel efficiency, and a significant 13% improvement within contact centers. Other top-performing facilities included the General Directorate of Identity and Foreigners Affairs in Fujairah and the Federal Authority for Identity, Citizenship, Customs and Ports Security center in Ras Al Khaimah, both earning six stars. Reflecting on these milestones, Sheikh Mohammed emphasized that the core objective remains to build a government that proactively anticipates the needs of the public, continuously striving to simplify and enhance the lives of all citizens and residents.