The Central Bank of the UAE (CBUAE) has issued a fine of Dh1.82 million against a local branch of a foreign bank for failing to adhere to mandatory consumer protection protocols. While the regulatory body opted not to reveal the identity of the specific institution involved, it confirmed that the penalty was enforced under the framework of the nation’s latest Federal Decree-Law regarding financial institutions and insurance activities.

The sanction stems from the bank's failure to provide a liability letter—a critical document used for transferring debts or securing new financing—within the legally required seven-day window. The CBUAE emphasized that this delay constitutes a direct breach of its established Market Conduct and Consumer Protection Regulations. This enforcement action highlights the regulator's ongoing commitment to oversight, ensuring that all financial institutions operating within the UAE maintain strict compliance to protect customer rights and uphold the integrity of the broader banking system.